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What To Do When You Don’t Know What To Do
Every once in a while you run across something that is so sound that you can’t improve on it. This advice from Daniel Pink is one of those. Watch this 81 second video and you will see what I mean.
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Knowing Too Much Causes You To Underserve Families
Some years ago a study was conducted. A group of people were divided into “tappers” and “listeners”. The tappers were asked to pick a popular tune and tap it out and the listeners were asked to...
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5 Ways Funeral Directors Sabotage Progress
The prevailing culture in funeral service is Passive Aggressive. I have talked about the “ten call man” before and how that person subversively undermines a business. But, unwittingly, owners and...
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A Comment That Changed My Life
Many years ago I fell prey to a “woe-is-me” episode. A friend made an offhand comment that changed my life direction and I want to share it with you. But, first, let me say that his comment really...
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Too Busy To Succeed
Most of us know that success requires that we spend, at least, some time working “on” our business instead of “in” our business. Yet, in practice, we find this piece of essential wisdom to be nothing...
View ArticleWhat Proof Do You Require?
We live in a litigious society. More and more practitioners are ending up in lawsuits. Often it isn’t really their fault. Lawyers will tell you to make sure you always CYA! Richard Callahan, former...
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Rice Paddy to Rice Paddy in 3 Generations
Sociologists have discovered there is a saying in every culture that is best illustrated by the title to this article (which is the Chinese version). Basically, it refers to the lowly peasant who...
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Buy Sell: The Texas Shoot Out Provision
I love the story of two little boys fighting over the last piece of cake. Mom comes into the kitchen as they are pushing and shoving and with “Solomon – like” wisdom says, “Johnny, Billy, there is...
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Lincoln’s Thanksgiving Proclamation
In light of our recent presidential election this is especially fitting. The invective, threats and vitriol directed at our President – Elect pale in comparison to what President – Elect Lincoln...
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Conventional Incentives Don’t Work As Well As They Used To
The conventional incentive rewards the individual…usually with something monetary. Like so many things, incentives have evolved and become more complicated than a simple financial incentive. Not...
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Funeral Service and Post Traumatic Stress
After the Newton Massacre I brought up the issue of Post Traumatic Stress Disorder in a blog entitled: PTSD: The Slow Leak in Funeral Service’ Tire I got so many responses I republished it as: The...
View ArticleHow To Be Smart About Buying Caskets
It has now become routine for me to analyze what they are paying in “True” wholesale prices for caskets. In the process I typically save tens of thousands of dollars for them over the course of a...
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Merchandising Urn Arks
I think I saw my first Urn Ark around 20 years ago. I was immediately taken and still consider it to be the best way to dignify the ceremony in a cremation. Most funeral homes that use them… and,...
View ArticleDifficult Conversations For Those Who Hate Conflict
Funeral directors are notorious for being conflict avoidant. Yet they have a job where they must engage in difficult conversations with staff, vendors and their customers. I used to attend a church...
View ArticleWhat Would You Pay?
Big Question!! How much should the value of a funeral home be discounted if the facility is being sold for other use? A funeral home in your area has accepted an offer for their real estate that is...
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Buy Sell: The Texas Shoot Out Provision
I love the story of two little boys fighting over the last piece of cake. Mom comes into the kitchen as they are pushing and shoving and with “Solomon – like” wisdom says, “Johnny, Billy, there is...
View ArticleClik here to view.
Conventional Incentives Don’t Work As Well As They Used To
The conventional incentive rewards the individual…usually with something monetary. Like so many things, incentives have evolved and become more complicated than a simple financial incentive. Not...
View ArticleClik here to view.
Funeral Service and Post Traumatic Stress
After the Newton Massacre I brought up the issue of Post Traumatic Stress Disorder in a blog entitled: PTSD: The Slow Leak in Funeral Service’ Tire I got so many responses I republished it as: The...
View ArticleHow To Be Smart About Buying Caskets
It has now become routine for me to analyze what they are paying in “True” wholesale prices for caskets. In the process I typically save tens of thousands of dollars for them over the course of a year....
View ArticleClik here to view.
Merchandising Urn Arks
I think I saw my first Urn Ark around 20 years ago. I was immediately taken and still consider it to be the best way to dignify the ceremony in a cremation. Most funeral homes that use them… and,...
View Article